Frequently Asked Questions (Service)
I just bought a new RV. What are my obligations under RV Warranty?
As the new owner of an RV, there are things you need to do to make sure you don't accidentally lose some of the protection afforded by the warranty. First and foremost, don't let the warranty term run out before having any needed warranty work done. This can easily happen if you put your camper away for the winter without getting the work done. There are some very important maintenance items that you are responsible for. Inspect your roof seals and other seam seals every six months. Neglecting this item can be horribly costly, and the manufacturer warranty will not cover any water damage that results. Most 2-year refrigerator warranties now require an annual professional inspection and servicing in order for the warranty to stay in force. Lubricating moving parts on your RV just makes sense, but if you don't do it, warranty will not cover any resulting malfunction. The best advice is to read the manufacturer warranty for the RV and the separate warranty for each appliance before you use it rather than after it breaks.
Do I need an appointment to get service work done?
Yes. Call our Service Department to make an appointment. Please have your camper information available, such as the make, model, and year of your RV.
What kind of payment do you accept for service work?
We accept cash and Visa, Mastercard and Discover credit cards. We do not accept out-of-state personal checks. We do accept in-state personal checks under $300.
It is summer and I am a stranded traveler with a service problem. Can you help me?
Yes, we will try our best to get you back on the road if the problem keeps you from continuing your trip.
Do you do collision repairs and body work?
Yes, we have trained body technicians with years of experience. We can repair both aluminum and fiberglass RVs everything from minor repairs to complete re-skinning, sidewall replacement and roof replacement. If the RV is still useable, it is best to delay body work until the off-season.
Can you repair RV's of brands other than the ones you sell?
Yes, we repair most brands, except for warranty work, which must be done by an authorized dealer for that brand.
Do you provide storage for RV's
No, we cannot store RV's due to zoning regulations